✦ Frequently asked questions

No mystery.
Just answers.

Everything you'd want to know before working with us — about our services, how we work, our pricing, and the software behind it all.

✦ FAQ

Browse
by topic.

Can't find what you're looking for? Drop us a line — we reply within one business day.

Working with Skalio
No, but we shine with consumer brands, SaaS, and DTC e-commerce. We'll be honest in our discovery call if we don't think we're the right fit for your business.
Yes. Every client has a named account lead who handles your day-to-day communication. They're your single point of contact — not a rotating cast or a ticket system.
Faster than most. Onboarding takes 3–5 business days. Most clients go live with their first content batch within the first two weeks. Websites are scoped individually — standard Webflow builds launch in 4–6 weeks.
Everything. Your content calendar, post approvals, ad performance, project status, and reports — all in one place, updated in real time. Nothing goes live without your sign-off unless you tell us to auto-publish.
Services & Deliverables
Yes. You can start with social only, web only, or software only. Most clients expand over time, but we don't require a bundle to get started.
Our in-house creative team. We use Skalio's AI engine for ideation and first drafts, but every piece is reviewed and edited by a human before you see it — and nothing publishes without your sign-off.
Yes, on Growth and Full Service plans. Ad spend goes directly to the platforms — Meta, TikTok, Google, LinkedIn. It's not marked up or routed through us. We manage targeting, creative, and optimization.
Standard Webflow builds take 4–6 weeks from brief to launch. Shopify is similar. Complex integrations are scoped separately, with a realistic timeline given upfront — not a moving target.
Pricing & Contracts
The $5,800/mo retainer covers management of up to $20K of paid ad spend across Meta, TikTok, LinkedIn, and Google. The spend is paid directly to the platforms — not to us.
All plans have minimum terms (3 / 6 / 12 months) to give the work time to produce real results. After the minimum, you can pause or cancel with 30 days' notice — no run-around, no penalty.
No. The monthly retainer is the monthly retainer. No kickoff fees, no hidden costs, no surprise line items. What's in the proposal is what you pay.
We don't, and here's why: the work compounds over time. Month-to-month doesn't give content or paid campaigns enough runway to show real results. Our minimum terms protect your ROI, not just ours.
Software & Technology
Yes. Skalio is available as a standalone SaaS subscription starting at $79/mo — fully separate from our agency retainers. Many agencies and in-house teams use it to run their own client work.
It stays with you. When an engagement ends, you can continue as a standalone software subscriber at standard pricing. Your content history, client data, and reports go nowhere.
Instagram, TikTok, LinkedIn, YouTube, X, Google Analytics, Meta Ads Manager, and select CRM tools. The full integration list is in our product docs.

Let's build something worth scaling.

Tell us what you're working on. We'll get back within one business day with a clear next step.